November 2025
That system is Facilities Management (FM). In today’s healthcare environment, it is no longer a background function; it forms the foundation of trust, safety, and healing.
India’s healthcare sector is growing at an unprecedented pace, expected to reach USD 638 billion by 2025 (IBEF). Hospitals are scaling up across metros and tier-2 and tier-3 cities, and medical tourism is booming. Yet, this rapid growth is exposing deep gaps in hygiene, safety, and compliance.
Consider this: 85 per cent of hospital-acquired infections (HAIs) in India are linked to poor hygiene standards (WHO India). That is not just a statistic, it is a reminder that operational lapses can have life-altering consequences.
Modern hospitals need facilities partners who do not merely manage infrastructure but uphold patient safety and experience with the same rigour as clinical care.
Even the best hospitals struggle with:
Maintaining consistent hygiene protocols across critical areas
Closing NABH compliance gaps that risk accreditation
Addressing staffing shortfalls caused by high attrition and limited training
Ensuring accountability when multiple vendors manage different zones
The result? Disjointed service delivery that undermines patient trust. Addressing these challenges requires a partner that understands both the clinical environment and the operational complexity behind it.
With over four decades of experience, Updater Services has been reimagining how healthcare facilities operate. It integrates hygiene, manpower, technology, and compliance into one continuous care framework.
At the heart of this approach lies HEAL, a philosophy that guides every hospital partnership.
H – Hygiene & Health
Meticulous housekeeping for ICUs, OTs, and isolation wards, with controlled infection zones.
From bio-waste to bed linen, Updater Services builds hygiene systems that protect patients and medical staff alike.
E – Efficiency
Hospitals run 24/7, and so does Updater Services’ technology backbone. Every task is tracked through HRMS-driven onboarding, ticketing systems, and real-time audit dashboards that ensure nothing falls through the cracks.
A – Assurance
Updater Services teams are trained through 70+ structured modules on infection control, patient interaction, emergency response, and ethics. all aligned with NABH protocols.
L – Labour empowerment
Behind every efficient hospital is a skilled support workforce.
Updater Services works with MoRD and NSDC to train and mobilise rural youth, offering not just jobs but lasting careers in healthcare operations.
From critical housekeeping and patient-support roles to technical maintenance, kitchen operations, and records management, Updater Services ensures that every back-end process runs with clinical precision.
Every task, every SOP, and every minute of response time contributes to fewer infections, smoother workflows, and a better experience for patients and their families.
What truly differentiates Updater Services is the way it blends people, processes, and platforms.
The integration of digital helpdesks, SLA dashboards, and HRMS systems brings transparency, accountability, and speed to hospital management, qualities that healthcare institutions cannot afford to compromise on.
Through the HEAL model, Updater Services unites experience, technology, and empathy, the three cornerstones of hospital operations that truly care. Every solution is designed not merely to maintain facilities but to strengthen a hospital’s ability to deliver uninterrupted and high-quality care.
At Updater Services, we believe that operational excellence is the invisible force behind patient well-being.
If you are looking to transform how your hospital runs, it starts here.
Learn more at www.uds.in
